Customer Care Policy
OBMS Distributors Inc. is committed to delivering excellent customer service. This customer care policy sets out what this commitment means in practice, what our customers can expect from us and what we expect from our customers.
OUR PROMISE TO YOU
We are committed to promoting access to our services and offering choice wherever possible in the services we provide and the way we deliver them. Staff is responsible for providing an efficient, caring and professional service.
Responses to customer contact should be provided in the most appropriate format. For example, it is not necessarily the case that all emails will receive an emailed response.
- We will ensure that you are dealt with quickly and fairly In a courteous, helpful manner
- We will always be open and honest and explain our decisions
- Ensure that staff take responsibility for resolving or dealing with your query, or that they refer it to an appropriate colleague
- Give as much information as possible to help you make informed choices
- Act in accordance with the law
WHAT WE EXPECT FROM YOU
- Give us the information we need to help you
- Treat all our staff fairly and with respect
- Give us your views and suggestions to help us to improve our services